Please review these tutorials and reference guides to assist with troubleshooting some common issues, and how to best communicate with the i3 Healthcare Solutions team.
Quick Reference Guides
Front Desk
- Charge Scrub, Batching & Exporting to PM
- Chart Prep/Scanning
- Eligibility Module
- Front Desk Reference Guide I
- Front Desk Reference Guide II
- i3Med Scheduler
- Patient Alerts/Pop Ups
- Patient Payment Module II
- Patient Payment Module III
- Patient Reminders
- Payment Collection in iMed
- Referrals – Adding Care Team Members (referring providers)
- Referrals – Incoming
- Referrals – Outgoing
- SOAP – EOD Processing Audit
- Virtual Visits
Clinical
- Documents /Letters Function
- Encounter Settings
- eRx – Rcopia 4
- eRx – Prescription Report
- Medicare AWV Workflow
- Patient Workup
- New OB Encounter
- Orders & Results
- Patient Alerts/Pop Ups
- Patient Workup
- PT/INR Function
- Referrals – Adding Care Team Members (referring providers)
- Referrals – Incoming
- Referrals – Outgoing
- Results Entry
- Results Management
- Results Placeholder
- Routing Chart to Checkout from Encounter
Provider
- Adding Photos/Drawings
- Conditions
- Editing the Encounter – Coming Soon!
- Encounter Settings
- eRx – Dr. First Registering Tokens
- eRx – Managing Provider Agents
- eRx – Prescription Report
- eRx – Provider Got a New Phone
- eRx – Rcopia 4
- Exam Normal Settings
- ICD-10 Code Favorites
- New Encounter Template
- OB Encounter 2019
- On-Demand Encounter
- Preceptor Signoff
- Provider Intro
- Referral Reports
- Routing Chart to Checkout from Encounter
- Virtual Visits
- VV Part II – Business/Financial Presentation
- Visit Prep Note
Admin
- Advanced Forms
- Charge Scrub, Batching & Exporting to PM
- Clear Cache/Browser History
- End of Day
- eRx – Rcopia 4
- eRx – Prescription Report
- eRx – Managing Provider Agents
- Invoicing Info
- Merging or Moving Documents
- Moving a Visit with Open Encounter
- Offboarding a Provider
- Online Registration
- Patient Tags
- Patient Portal
- Report Function
- Referrals – Adding Care Team Members (referring providers)
- Referrals – Incoming
- Referrals – Outgoing
- Referral Reports
- SOAP – EOD Processing Audit
- Support Protocol
- Tracking of Processed Visits
- User Management
- Virtual Visits
- VV Part II Business/Financial Presentation
- Support Case Protocol- this 4-minute video reviews how to create a case in iCom as well as what and what not to do.
Support Reference Documents
- Invoicing Information
- Support Case Protocol Quick Reference Guide
- Clear browser history, cookies and cache
- FAQ’s – More updates coming soon!
- Joining a Ring Central Call/Meeting
- Transition to Support – Coming Soon!